Payment is due at the time cleaning services are rendered. It is our policy to keep a credit card on file to guarantee your cleaning appointment. We accept cash, personal check, Visa, and Mastercard. For clients who wish to set up recurring payment with their bank’s auto-pay feature, please be sure to schedule checks to arrive at the office before or on the day of service.
Yes, Yes and Yes.
Tips are welcomed but are neither expected nor required. A simple note letting your cleaner know how well they did will mean so much. Our cleaners want to know that their work met or exceeded your expectations. If you do wish to leave a tip, please place it in an envelope (with their name on it) on the kitchen counter.
If you need to skip or cancel your cleaning day, we require 24 business hours notice.
We provide all the supplies. We are an all natural clean company and select our cleaning products carefully. Our products are environmentally friendly, non- toxic, non abrasive and non allergenic. We do not use bleach, ammonia or alcohol based products.
For sanitation purposes, we prefer to use your vacuum. Majority of our clients suffer severely from allergies, have low immune systems or have children. Using your vacuum allows us to protect you from exposure to germs and allergens. We do not know of a cleaning service that cleans the equipment between houses but feel this is the only way to prevent cross contamination. All technicians have backup vacuums for emergencies.
We offer regular house cleaning on a weekly, bi-weekly and monthly basis. We are also available for special one-time cleans. These include move-in/move-outs, deep cleans, new construction clean up, and occasional maintenance cleans for customers that just need a little extra help. The most popular choice is bi-weekly service. Bi-weekly cleaning services are households that may self vacuum and mop every other week in between services, we take care of everything else. Weekly cleaning services are households that wish to leave all the cleaning to us, we can even do your laundry and wash dishes too! Monthly cleaning services occur every 4 weeks and are for households in need of a deep clean.
No, you can cancel at anytime you would like. We do ask that you read our terms of service so you have a full understanding of our company. This must be signed by all customers wishing to have recurring services.
Yes. If you refer someone to us and they use us, your next cleaning is FREE. Just spread the word to everyone you know.We love referrals and want to show our appreciation in the best way when you do.
Yes, we run background checks on all prospective employees.
Yes, a Technician can be sent out to clean your home on Saturdays. Saturday appointments are based on availability and must be requested.
We clean Monday through Friday (Saturdays on special occasions) between the hours of 8:00am and 5:00pm. There are two arrival windows available: morning between 8:00am to 9:00am or afternoon between 11:00am to 1:30pm.
At World Class Cleaning Services, we take pride in the quality of our work and are dedicated to providing 100% customer satisfaction. If the you are not satisfied with your cleaning for any reason, contact us within 24 hours of service, and we will return the next day to correct the problem.
We observe the following holidays:
If a routine cleaning falls on one of these holidays, we will contact you in advance to arrange an alternative date. Unless you cancel service, if your cleaning date falls on any holiday except those stated above you can expect us to arrive as scheduled.
Richmond City, Willow Lawn, Ginter Park, Byrd Park, Cary Town, Church Hill, Bon Air, Short Pump, Glen Allen, Tuckahoe, Mechanicsville, Manikin Sabot, Brandermill, Midlothian
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Courtney & Timothy J.
Chris P., Property Manager
In addition to the Standard Package, this package emphasizes detailed hand cleaning and focuses special attention to heavy dust build up, heavy kitchen buildup and heavy bathroom build up. Click for details
This package is a follow up to the Deluxe cleaning. It is also for the home that has had someone keeping up with the cleaning chores and just in need of a spruce up. Click for Details
World Class Cleaning Services is happy to build a cleaning services package specific to your needs—and to your space. Click for Details