World Class Cleaning Services FAQ

Eco-Friendly Professional Residential Cleaner Services In Richmond Virginia

How do I pay for my World Class Cleaning service?

Payment is due at the time cleaning services are rendered. It is our policy to keep a credit card on file to guarantee your cleaning appointment. We accept cash, personal check, Visa, and Mastercard. For clients who wish to set up recurring payment with their bank’s auto-pay feature, please be sure to schedule checks to arrive at the office before or on the day of service.

Are You Licensed Bonded and Insured?

Yes, Yes and Yes.

Should I tip the cleaner?

Tips are welcomed but are neither expected nor required. A simple note letting your cleaner know how well they did will mean so much. Our cleaners want to know that their work met or exceeded your expectations. If you do wish to leave a tip, please place it in an envelope (with their name on it) on the kitchen counter.

What if I have to skip or cancel my service?

If you need to skip or cancel your cleaning day, we require 24 business hours notice.

Am I required to supply any cleaning supplies or equipment?

We provide all the supplies. We are an all natural clean company and select our cleaning products carefully. Our products are environmentally friendly, non- toxic, non abrasive and non allergenic. We do not use bleach, ammonia or alcohol based products.

For sanitation purposes, we prefer to use your vacuum. Majority of our clients suffer severely from allergies, have low immune systems or have children. Using your vacuum allows us to protect you from exposure to germs and allergens. We do not know of a cleaning service that cleans the equipment between houses but feel this is the only way to prevent cross contamination. All technicians have backup vacuums for emergencies.

How often should I have my home cleaned?

We offer regular house cleaning on a weekly, bi-weekly and monthly basis. We are also available for special one-time cleans. These include move-in/move-outs, deep cleans, new construction clean up, and occasional maintenance cleans for customers that just need a little extra help. The most popular choice is bi-weekly service. Bi-weekly cleaning services are households that may self vacuum and mop every other week in between services, we take care of everything else. Weekly cleaning services are households that wish to leave all the cleaning to us, we can even do your laundry and wash dishes too! Monthly cleaning services occur every 4 weeks and are for households in need of a deep clean.

Am I required to sign a contract for house cleaning?

No, you can cancel at anytime you would like. We do ask that you read our terms of service so you have a full understanding of our company. This must be signed by all customers wishing to have recurring services.

Do you have a referral program?

Yes. If you refer someone to us and they use us, your next cleaning is FREE. Just spread the word to everyone you know.We love referrals and want to show our appreciation in the best way when you do.

Do you do background checks on your employees?

Yes, we run background checks on all prospective employees.

Can I schedule a Saturday cleaning?

Yes, a Technician can be sent out to clean your home on Saturdays. Saturday appointments are based on availability and must be requested.

What time do you arrive?

We clean Monday through Friday (Saturdays on special occasions) between the hours of 8:00am and 5:00pm. There are two arrival windows available: morning between 8:00am to 9:00am or afternoon between 11:00am to 1:30pm.

What if I am not satisfied with a cleaning?

At World Class Cleaning Services, we take pride in the quality of our work and are dedicated to providing 100% customer satisfaction. If the you are not satisfied with your cleaning for any reason, contact us within 24 hours of service, and we will return the next day to correct the problem.

What if my routine cleaning falls on a holiday?

We observe the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

If a routine cleaning falls on one of these holidays, we will contact you in advance to arrange an alternative date. Unless you cancel service, if your cleaning date falls on any holiday except those stated above you can expect us to arrive as scheduled.

We service the following areas in Virginia:

Richmond City, Willow Lawn, Ginter Park, Byrd Park, Cary Town, Church Hill, Bon Air, Short Pump, Glen Allen, Tuckahoe, Mechanicsville, Manikin Sabot, Brandermill, Midlothian

Don’t see your location? Contact us & get a free quote!

We only use 100% natural and eco-friendly products
We Provide The Best Thorough & Reliable Residential Green House Cleaning Services in Richmond VA

Our Clients Love Us!

Read Our Reviews

Service is on-going on a monthly basis. To date I am very satisfied.

Lois F.

2015-04-21T14:42:58-04:00

Lois F.

Service is on-going on a monthly basis. To date I am very satisfied.

I have been very pleased with the service. They pay attention to small details which is important to me.

Kaye W.

2015-04-21T14:46:46-04:00

Kaye W.

I have been very pleased with the service. They pay attention to small details which is important to me.

Stephanie with World Class Cleaning is professional, dependable, friendly and accommodating!! We always look forward to her visits!

Jessica B.

2015-04-21T14:47:06-04:00

Jessica B.

Stephanie with World Class Cleaning is professional, dependable, friendly and accommodating!! We always look forward to her visits!

The pleasant arrival of World Class Cleaning is a welcome highlight to our week. You and your team transform our family of five's house of dirty clutter into a refreshing and organized home to enjoy. Thank you for being an important part of our extended family!

Courtney & Timothy J.

2015-04-21T14:47:31-04:00

Courtney & Timothy J.

The pleasant arrival of World Class Cleaning is a welcome highlight to our week. You and your team transform our family of five's house of dirty clutter into a refreshing and organized home to enjoy. Thank you for being an important part of our extended family!

The young lady who cleaned my apartment was on time and professional. When I returned to my apartment, the place looked great! Everything from my baseboards to the top of my refrigerator was cleaned. They even called me afterward to ask me about my experience and make sure that my apartment met my expectations. I would recommend World Class Cleaning Services to anyone!

Lisa Rescigno

2015-04-21T14:47:50-04:00

Lisa Rescigno

The young lady who cleaned my apartment was on time and professional. When I returned to my apartment, the place looked great! Everything from my baseboards to the top of my refrigerator was cleaned. They even called me afterward to ask me about my experience and make sure that my apartment met my expectations. I would recommend World Class Cleaning Services to anyone!

Thank you so much for the turnover cleanings you've done for us the past few weeks.  It's been a pleasure to start a relationship with you guys- being able to count on your cleaning company to show up when they say, and deliver a move in ready product every single time makes my job so much easier. Thank you, and I'll be calling you soon!!

Chris P., Property Manager

2015-04-30T12:18:17-04:00

Chris P., Property Manager

Thank you so much for the turnover cleanings you've done for us the past few weeks.  It's been a pleasure to start a relationship with you guys- being able to count on your cleaning company to show up when they say, and deliver a move in ready product every single time makes my job so much easier. Thank you, and I'll be calling you soon!!

World Class Cleaning Packages

Deluxe Home Cleaning

In addition to the Standard Package, this package emphasizes detailed hand cleaning and focuses special attention to heavy dust build up, heavy kitchen buildup and heavy bathroom build up. Click for details

Standard House Cleaning

This package is a follow up to the Deluxe cleaning. It is also for the home that has had someone keeping up with the cleaning chores and just in need of a spruce up. Click for Details

Additional Cleaning Services

World Class Cleaning Services is happy to build a cleaning services package specific to your needs—and to your space. Click for Details

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